- Wales Holidays act as Booking Agents on behalf of the Owner/s of the holiday accommodation (the Property Owner). Accordingly, any contract made is between the person making the booking (the Holidaymaker) and the Property Owner. A contract will be entered into on the issue by Wales Holidays of a booking confirmation.
- All bookings must be accompanied by the appropriate deposit. The final balance is payable 6 weeks before the commencement of the holiday. Bookings may be subject to cancellation if the payment balance is not received by the due date.
- Any government variation in the current VAT rate of 17.5% (or any variation in the Property Owner's liability for VAT) may cause a variation in the prices shown in this website.
- All cancellations must be notified in writing to Wales Holidays. The contract requires the Holidaymaker to pay for the accommodation booked in the event of a cancellation unless:
- the reason for the cancellation is because of one of the circumstances detailed under Cancellations (in which case, all payments made by the Holidaymaker will be refunded less a charge of £15 per property per week or part week).
- Wales Holidays are notified of the cancellation 2 months or more prior to the start of the holiday. If Wales Holidays are able to re-let, all payments made by the re-booking Holidaymaker will be refunded less a charge of £30 per property per week. If Wales Holidays are not able to re-let, all payments made by the Holidaymaker will be refunded less the deposit.
- having been notified of the cancellation less than 2 months prior to the start of the holiday, Wales Holidays are able to re-let; all payments made by the Holidaymaker will be refunded less a re-booking charge of 20% of the total cost of the holiday.
- The Holidaymaker undertakes to keep the accommodation and all furniture, fixtures and fittings in the same state of repair and condition as at the start of the holiday and to leave the accommodation clean and tidy. The cost of any damage or breakages must be paid to the Property Owner or their representative. The Property Owner or their representative shall be allowed access to the accommodation at any reasonable time during the holiday.
- The number of persons using the accommodation at any time must not exceed the maximum number as stated in this brochure.
- Every effort has been made to ensure that information in this brochure is correct at the time of going to press or at the time of inspection of the accommodation and all this information and statements made by representatives or employees of Wales Holidays are made in good faith but without liability.
- In the event of any problem arising on arrival or during the holiday, the Holidaymaker should immediately bring this to the attention of the Property Owner or their representative. If this does not solve the problem, the Holidaymaker should immediately inform Wales Holidays in order that it may be investigated and rectified whenever possible. Wales Holidays regret that claims for compensation cannot be considered after the holiday has ended if we have not been informed as above.